Palesbookshop
Shipping & Returns
Thank you for choosing our store to buy your favourite books. We strive to provide a smooth and enjoyable shopping experience. Please read our shipping policy carefully to ensure you know all the details regarding the shipping and delivery process. Shipping Zones We ship to all areas within [Turkey] that we serve. If you require shipping to areas outside of these ranges, please contact us for more information about shipping possibilities and associated costs. Shipping Costs Shipping costs vary depending on the geographical location, weight and size of the order. Shipping costs will be automatically calculated at checkout and will be visible on the checkout page before the order is finalised. We sometimes offer special offers that include free shipping for orders above a certain amount. Delivery time Delivery time varies depending on your location and the shipping method chosen. In general, delivery time may range from 3 to 7 business days within [Turkey]. We do not currently ship to remote areas or international orders. Packaging and Protection We carefully pack your books to ensure they reach you in perfect condition. Books are wrapped in high-quality protective materials to avoid any damage that may occur during transit. Delay and Damage Policies If the shipment is later than expected, please contact us directly so that we can follow up with the shipping company. If you receive your books in damaged condition, please contact us within 48 hours of receiving the shipment with photos showing the damage, and we will take the necessary measures to compensate you. Enquiries and Support If you have any queries or need assistance with the shipping process, please contact our customer service team via email or call us. We thank you for your trust and look forward to serving you.
Return & Exchange Policy
Thank you for choosing our store to buy books. We are committed to providing the best service to our customers and would like to explain our return policy to ensure that you fully understand it before making any purchase. Book Return Policy: No Returns: Please note that books cannot be returned after purchase for any reason. This policy covers all types of books including paper books, e-books, and audiobooks.
Exceptions: Damaged or defective books: If you receive a book that is damaged or has manufacturing defects, please contact us immediately within 7 days of receipt. We will process your case and provide a replacement for the damaged book at no additional cost.
Wrong shipping: If the wrong book was shipped other than the one you ordered, please contact us within 7 days of receipt to coordinate the return of the book and the receipt of the correct book.
Complaint Procedure: To make a complaint about a damaged book or incorrect shipment, please contact us via the email or phone number shown on our website. We will ask you to provide information including the order number, details of the issue, and photos of the damaged or misdirected book if applicable.
Contact us: If you have any queries or need assistance, you can reach out to our customer service team via email or phone, and we will be happy to assist you.
Thank you for understanding our return policy, and we wish you a pleasant buying experience with our store.
Shipping Policy